Online Complaints Procedure.
One Sixty Fundraising: Complaints Handling Policy
Our complaints policy: We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details.
What will happen next?
- We will send you an acknowledging receipt of your complaint within three days of receiving it.
- We will then investigate your complaint. This will involve passing your complaint to the appropriate manager.
- We or our client’s supporter care team will then contact you to tell you how we have handled the complaint.
- If you are still not satisfied with how your complaint has been handled, please feedback to firstname.lastname@example.org where we can investigate the handling and outcome of the complaint and feedback with anything further.